FAQ

FAQ

Frequently Asked Questions

What areas in the UAE do you cover?

We primarily cover Dubai and the surrounding emirates. Our fleet is strategically located to ensure a rapid response across the city and its major highways. For long-distance recovery to other emirates, please call us to discuss your specific needs.

How quickly can you get to me?

Our average response time is between 15-30 minutes in the Dubai area, depending on your location and traffic conditions. When you call, our dispatch system immediately identifies the nearest available unit to send to your location.

What should I do while I wait for your arrival?

Your safety is our top priority. Please:

  • Move your vehicle to the shoulder or a safe area if possible.

  • Turn on your hazard lights.

  • Stay inside your vehicle if you are on a busy road.

  • If it’s safer, exit the vehicle and stand a safe distance away from traffic.

  • Have your driver’s license and vehicle registration ready.

What if my car cannot be fixed on the spot?

If your vehicle cannot be driven, we will safely tow it to your preferred destination—be it your home, office, or a trusted repair garage anywhere in Dubai.

What payment methods do you accept?

We accept all major payment methods for your convenience, including cash, credit/debit cards, and major digital wallets.

Do you work with insurance companies?

Yes, we can work directly with your insurance company. We can provide all necessary documentation and reports from the recovery scene to facilitate your claim. Please inform us of your insurance details when you call.

Are you available 24/7?

Yes, absolutely. We operate 24 hours a day, 7 days a week, 365 days a year. Breakdowns and accidents don’t keep business hours, and neither do we. You can call us anytime at 055 355 1957 or 052 848 3348.

What types of vehicles do you recover?

We recover all types of vehicles, from small cars and motorcycles to luxury sports cars, SUVs, 4x4s, and even heavy vehicles like buses and light trucks. We have the specialized equipment for each job.

What services do you provide at the roadside?

We can often fix the problem on the spot! Our roadside assistance includes:

  • Jump starts for dead batteries

  • Tire changes (using your spare)

  • Emergency fuel delivery

  • Lockout service (if you’re locked out)

  • Minor on-the-spot repairs to make the vehicle drivable

Do you offer flatbed towing? Why is it important?

Yes, we highly recommend and provide flatbed towing for several vehicles. It is the safest method for:

  • All-Wheel-Drive (AWD/4WD) vehicles: Prevents damage to the drivetrain.

  • Luxury & Sports Cars: Protects low ground clearance and sensitive bodywork.

  • Vehicles with extensive damage: Ensures secure transport without further harm.

How much does a tow or recovery service cost?

Our pricing is transparent and based on the type of service required and the distance. We provide a clear quote over the phone before we dispatch a truck, so you know the cost upfront. There are no hidden fees.